Terms and Conditions

CHANGES OF BOOKING

Transfers: Where you are or any member of your party is prevented from travelling for any reason (including death, illness or jury service) we will transfer your booking to any other person satisfying all the requirements relating to your holiday notified to us by you in writing a reasonable time prior to your due date of departure.

Other changes: If you wish to make any other change to your booking at any time (itineraries, hotels, fligh tickets, etc.) after our booking confirmation has been issued, we will try but cannot promise to meet your request. On some occasions, if members of a group booking withdraw, there are fixed costs which mean the remaining travelling party must pay more per person. We require your authority in writing before we can make any change. In the event that any change is requested in relation to a group booking we require the authority in writing of the lead name before we can make the change.

Treatment of changes by our suppliers: Many of our suppliers, particularly airlines do not permit us to change names or travel dates and impose full or partial charges. We will pass these on to you where applicable. All expenses incurred by Discover Indochina™ in alteration of the booking are to be paid by customer. This includes all fees and charges levied by third parties such as cruise operators, airlines and hotels if any.

INSURANCE

ToursinVietnam™ is an inbound travel agency; therefore it will not be possible to arrange any insurance for the clients. We advise them to contact an insurance company in the country of residence. However, it is possible to let us act as an intermediary link between the client and their insurance company.

We highly recommend that you purchase full coverage travel insurance from your country of origin. Insurance provided by ToursinVietnam™ is not applicable where only hotel or indochinaprivatetours flight booking are purchased through ToursinVietnam™.

COMPLAINTS AND CLAIMS

Shall you feel unsatisfied with any service ToursinVietnam™ has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.

In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. ToursinVietnam™ will not be liable for any claims made later than 15 days after the completion of your tour.

COMMUNICATIONS

You can contact ToursinVietnam™ via the web form from ToursinVietnam™, email, fax, or phone. If for any reason, you fail to receive any reply from ToursinVietnam™ in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact ToursinVietnam™ customer service center at sales@toursinvietnam.com or phone at (+84) 462-698-528 immediately to ensure that we are able to deal with your enquiry in accordance with the terms of our Terms and Conditions.

LIABILITY & RESPONSIBILITY

ToursinVietnam™ provides tour information and indochinaprivatetours tour bookings. ToursinVietnam™ publishes travel information and services gathered from the selected quality hotels, air ticket agencies and tour companies & operators. ToursinVietnam™ will not be responsible for errors, emissions or inaccuracies in information provided by third party providers. 

We shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by those suppliers or any other party not directly owned or controlled by ToursinVietnam™.

We shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond ToursinVietnam™ 's control. Neither ToursinVietnam™ nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.